Contact Us
We offer a no quibble 30 day returns policy. Please find our returns policy information below.
How to Return
If you would like to return an item please contact us via email at info@mobilemadhouse.co.uk or our contact form with your order no and reason for return and we will get back to you within one working day, enquiries received Saturday or Sunday will be responded to on Monday.
Returns Policy
Unwanted Goods
You can return any unwanted items within 30 days of delivery and we will refund you the full amount you paid. However, you will be responsible for the return postage cost. Returned items should be received in a brand new condition and we reserve the right to return the product to you if the condition is not satisfactory.
Faulty/ Other Reasons For Return
In accordance with your statutory rights as a consumer, claims for refunds, replacements or repairs will be offered as applicable if goods are found to:
- Not be of satisfactory quality,
- Not be fit for the purpose for which they were sold,
- Not correspond with their description,
- Not correspond with a sample on display, and/or
- Be sold without good title
The cost of returning goods under the rights indicated above will be borne by us.
In addition, under the Consumer Contracts Regulations 2014, when you buy goods over the internet (or other distance selling medium) you have the right to cancel your contract at any time up to 14 days after the day of you receive item. You must notify us of your intention to cancel the contract, under these provisions, within the cancellation period and preferably in writing. You must take reasonable care of the goods whilst in your possession; and they must be returned promptly, and as far as is practicable in their original condition and packaging. You are entitled to remove the goods from their packaging for reasonable examination but you may be liable for any loss of value resulting from any damage or alteration caused whilst in your possession. Please be aware that the cost of returning the goods, under these provisions, is to be borne by you, and we strongly advise you return via recorded delivery and retain proof of posting. Please note certain goods are exempted, such as goods made specifically to order, by the regulations from the cancellation rights detailed above
We ask if you could examine all goods delivered as soon as they arrive, and notify us of any problem with the goods within 24 hours. We will have a claim, against our couriers for any items they damage in transit while being sent to you, and therefore request that you keep all packaging with the goods in order to ensure such a claim is not invalidated.
The above statements are not intended to be a full indication of all your rights as a consumer. Full details of your rights when buying over the internet, and otherwise, are available from your Trading Standards and/or Consumer Direct.
Manufacturers Warranty/ Returns after 30 days
We source only the best products and your item should be of good quality and is covered by the manufacturers warranty for 90 days. If your item breaks within this time contact us and we will issue a refund for the cost of the item and offer a replacement. However we do not refund due to general wear and tear and heavy usage.